Per-project overrides

Projects often want a different identity than the site-wide default. For instance, "IT Help Desk" and "Facilities" can each have their own service desk agent persona. Proxy Agent supports per-project overrides for exactly this case.

Who can edit project settings

A project admin for the project in question. You don't need to be a Jira site admin.

Open the project Settings page

1. Open the service desk project.
2. Open Project settings in the left rail.

3. Find Act as Agent in the project settings menu.

   project-settings-menu

Choose how this project should behave

Three options:

Option	What happens
Use global setting	Defer to the site-wide config. The current effective value is shown in parentheses next to this option (e.g., currently: App or currently: Impersonating Sam Lee).
App Mode	Always post as the app for this project, regardless of the global setting.
Impersonate a service desk agent for this project	Use a project-specific agent. Picker appears below.

project-settings-inherit

project-settings-impersonation

Save

Click Save Project Settings. A success banner confirms; an error banner reports any save failure.

Removing an override

To revert to the global default, switch the project back to Use global setting and save. This deletes the project-specific configuration; the next action on this project will use the global config.